Return or Exchange Policy
Return and Exchange Policy
At Furr on Fours, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help! Please read our Return and Exchange Policy carefully to understand the steps involved in returning or exchanging items.
1. Eligibility for Returns and Exchanges
1.1 Return Timeframe
You have 14 days from the date you receive your order to request a return or exchange. After this period, we will be unable to process any return or exchange requests.
1.2 Condition of Items
To be eligible for a return or exchange, the item(s) must be:
Unused, in new condition
In its original packaging (if applicable)
With all tags and accessories included (if applicable)
We reserve the right to reject returns or exchanges if the item shows signs of use or is returned in damaged or incomplete condition.
2. How to Request a Return or Exchange
2.1 Return Process
To initiate a return or exchange, please contact us at mailto:furronfours@gmail.com with the following information:
Your order number
The item(s) you wish to return or exchange
The reason for the return or exchange
Once we receive your request, we will provide you with instructions on how to return the item(s).
2.2 Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us as soon as possible. We will guide you through the exchange process and help arrange for a replacement.
3. Return Shipping Costs
3.1 Customer Responsibility
Unless the item is damaged or defective, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable, and you will need to cover the cost of returning the item(s) to our supplier’s warehouse. We recommend using a trackable shipping service to ensure your return reaches us safely.
3.2 Restocking Fees
In some cases, a restocking fee may apply for returns, especially if the returned item is not in its original condition. We will notify you of any restocking fees before processing the return.
4. Damaged or Defective Items
4.1 Inspection Upon Receipt
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may ask you to provide photos of the damaged item or packaging to verify the issue.
4.2 Return for Damaged or Defective Items
If the item is found to be defective or damaged during shipping, we will provide you with a prepaid return shipping label at no cost. Once we receive the item, we will offer you a replacement or a full refund, depending on your preference and product availability.
5. Refunds
5.1 Refund Process
Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions. If your return is approved, we will process a refund to your original payment method. Please note that shipping charges are non-refundable.
5.2 Processing Time
Refunds can take 5-10 business days to process, depending on your payment method and financial institution. You will receive a confirmation email once your refund has been issued.
6. Non-Returnable Items
6.1 Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These items will be clearly marked as "Final Sale" on the product page before you complete your purchase. Final sale items include, but are not limited to:
Customized or personalized products
Perishable goods (e.g., pet food, treats)
Sale items, promotions, or clearance products
Please review the product details carefully before completing your purchase to ensure you are aware of any items that are final sale.
7. Address for Returns
If you have been instructed to return an item, please send it to the address provided in our return instructions.
8. Contact Us
If you have any questions about our return or exchange process, or if you need assistance with a return, please don’t hesitate to contact us.