Shipping Policy
Thank you for choosing Furr on Fours! We are committed to providing you with the best shopping experience possible. Please review our shipping policy to understand how we handle orders, shipping, and delivery.
1. Order Processing
1.1 Order Confirmation
Once you place an order with us, you will receive an order confirmation email. This email will include a summary of your purchase. Please review it carefully to ensure that all details are correct. If there are any issues with your order, please contact us immediately at furronfours@gmail.com.
1.2 Processing Time
Orders are typically processed within 1-3 business days, though this may vary depending on product availability and supplier processing times. Please note that processing times may be longer during busy periods like holidays or special promotions.
2. Shipping and Delivery
2.1 Shipping Methods
We partner with trusted carriers to deliver your orders, and your items may be shipped through a variety of services depending on your location and the supplier’s shipping options. Our carriers include, but are not limited to, UPS, FedEx, USPS, and other reliable logistics providers.
2.2 Estimated Delivery Times
Delivery times depend on your location and the shipping method you select at checkout. While we strive to ensure timely delivery, please note that shipping times are estimates and may be affected by factors such as carrier delays, weather conditions, and high-demand periods. Most orders are expected to arrive within 5-10 business days, but please allow for additional time during peak seasons.
2.3 Tracking Information
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking to update once your order is in transit. You can use the tracking number provided to check the status of your shipment.
2.4 Multiple Shipments
Your order may be fulfilled from multiple suppliers. As a result, your items may be shipped separately and could arrive in multiple packages. If this is the case, you will receive separate tracking numbers for each shipment.
3. Shipping Costs
3.1 Shipping Fees
Shipping costs are calculated based on the delivery address, weight of the items, and the selected shipping method. You will be able to view the exact shipping charges at checkout before finalizing your order. Please note that shipping costs are non-refundable.
3.2 Free Shipping
We may offer free standard shipping on orders above a certain amount, depending on current promotions. Check the website or your shopping cart for specific details regarding eligibility for free shipping.
4. Order Delays
4.1 Delays in Shipping
While we aim to fulfill all orders in a timely manner, some factors may lead to delays in delivery, including high shipping volumes, customs clearance (for international shipments), adverse weather conditions, or delays with our suppliers or shipping carriers. We will do our best to keep you updated on any significant delays.
4.2 Out-of-Stock Items
In the rare event that an item you ordered is out of stock after you’ve placed your order, we will notify you promptly. You will have the option to either wait for the item to become available, select a similar product, or receive a full refund for that item.
5. Missing or Lost Shipments
5.1 Tracking Issues
If your tracking information shows that your package has been delivered but you haven’t received it, please check with neighbors or contact your local postal carrier. Sometimes, carriers leave packages in secure areas or with nearby addresses for safekeeping.
5.2 Lost Packages
If you believe your package is lost or was never delivered, please contact us at furronfours@gmail.com. We will work with the carrier to resolve the issue. If the package is confirmed as lost, we will assist you with filing a claim or arranging a replacement, as appropriate.
6. Address Accuracy
Please double-check your shipping address before completing your order. Furr on Fours is not responsible for shipping delays or non-delivery due to incorrect or incomplete address information. If you notice an error with your shipping address after placing your order, please contact us as soon as possible, and we will do our best to assist you in correcting it.
7. Returns and Damaged Items
7.1 Returns
If you need to return an item, please refer to our Return Policy for further instructions. Returns are managed in coordination with our suppliers, and you must request a return within 14 days of receiving your order.
7.2 Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your item. We may request photos of the damaged product to help us resolve the issue promptly. Once verified, we will offer a replacement or full refund, depending on the situation.
8. Customs, Duties, and Taxes
For international shipments, customs fees, taxes, and duties may be imposed by your country’s customs office. These charges are the responsibility of the customer, and we cannot control or predict what these charges may be. Please check with your local customs office for more information on potential fees before placing your order.